*Effective Date: January 1, 2024*
**1. Refund Policy Overview**
1.1. This Refund Policy governs the process of requesting and obtaining refunds for products purchased through the Jimmy Q Games website. By making a purchase on our website, you agree to abide by the terms outlined in this policy.
**2. Refund Eligibility**
2.1. Jimmy Q Games offers refunds under the following circumstances:
a. **Defective or Damaged Products:** If you receive a defective or damaged product, you may request a refund or a replacement. Please contact our customer support team at [contact email] within [X] days of receiving the item to initiate the return process.
b. **Digital Product Errors:** If you encounter issues with a digital product (e.g., game download) that prevent you from accessing or using it as intended, please contact our customer support team within [X] days of purchase for assistance. We will investigate and, if necessary, provide a refund.
c. **Cancellation of Pre-Orders:** You can request a refund for pre-orders before the release date, provided that you do so at least [X] days before the scheduled release. After the release date, standard refund policies apply.
2.2. We do not offer refunds under the following circumstances:
a. **Change of Mind:** We do not provide refunds for products if you simply change your mind or decide you no longer want the item. Please review your purchase carefully before completing the transaction.
**3. Refund Process**
3.1. To request a refund, please contact our customer support team at [contact email] with the following information:
a. Your order number
b. Detailed reason for the refund request
c. Supporting evidence, such as photos for damaged products or error messages for digital products
3.2. Our customer support team will review your request and respond within [X] business days with instructions on how to proceed.
**4. Refund Method**
4.1. Refunds will be processed using the original payment method used for the purchase. Please allow [X] business days for the refund to appear in your account, as processing times may vary depending on your financial institution.
**5. Contact Information**
5.1. If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team at [contact email].